I confirmed and paid my deposit through GetVan, I sent a message to the supplier and awaited a call to confirm everything.
The Saturday before I moved house, I had still heard nothing. I scoured the internet for a contact number and eventually found their Facebook page.
I called the number and spoke to a man, it was immediately clear that they hadn't checked GetVan and I had to go through all of the information again with him. We agreed the collection as quoted on the job. He confirmed all was OK and they'd see me on Friday.
The day before I moved, I called Tac-removals again and spoke to the same person, to confirm that they would be with me for 0800 on the Friday as we had agreed, both on the booking and in the phone call. This was time critical as we needed to meet the estate agent in time to get the keys.
I was told everything would be fine and they'd be on time. At this point the tone in his voice made me unsure and so I called him that afternoon just to reiterate the importance. He then advised me the driver may be there at 0900 as he's been lifting boxes all day and so it depends what time he gets out of bed.
The day of the move, I spoke to Tac again as it was 1000 and no sign, after several phone calls back and forth I was told they had broken down and the AA were delivering a part. I was given a new ETA of 1100.
Time and lots more phone calls passed until at 1230 the man I had been speaking to advised me they were still waiting for the AA but asked me to leave my keys or he could drive 1 and a half hours to collect them and they'd deliver later. Not having any trust in these people, or knowledge of who they were I told them they had missed the slot and so I had to hire a van myself and move all the furniture, finally arriving at 11pm (12 hours late).
I am not sure whether these people are genuine, but I would recommend extreme caution if you have any timescales you have to work to.
tacrem1
tacrem1
DTL Freight is one of the worst companies that I have encountered in my life. They charged me in advance £39.50 and never showed up. The mobile phone that they provide to GETVAN never gets picked up. They only email you with the details of the job so you think they are going to do it, then they send you an invoice and at that moment they start sending you emails delaying the job. After a couple of emails with bad excuses they stop sending you emails and never respond again.
This is not the first time this company has done this, here is another example:
https://www.facebook.com/ImTheCustomer/posts/821976807895242
I have called them already like 10 times and I have emailed them asking to give me my money back, haven't had any response.
DO NOT USE THIS COMPANY. IT IS A SCAM!!!
ukexpressltd
ukexpressltd
I am very pleased with Giles's professional way of work,well done!
goddard-giles
goddard-giles
What great service I received from Giles-was fast,efficient and practical!
goddard-giles
goddard-giles
Excellent service! All 3 removal men were very efficient, polite and friendly. They worked extremely fast and yet didn't damage any of our items, and even took their shoes off in the new house to avoid damaging our new carpet (without being asked, I may add). I would definitely recommend them_very fair price for such a great job!
ac-trans
ac-trans
Quote for Home Charm Media unit from Chichester, West Sussex
Man and van SY7 8JY, Clun | Courier Delivery Chichester, West Sussex | Removals Chichester, West Sussex
User fombel
Moving From Chichester, West Sussex
Pickup date Flexible
Pickup time Flexible
Delivery To SY7 8JY, Clun
Delivery date Flexible
Delivery time Flexible
Item details
Type: Furniture & General Items
Item 1: Home Charm Media unit
Dimensions: 71cm x 102cm x 48cm (height x width x length - approx)
Weight: 3kg
Bids
