I confirmed and paid my deposit through GetVan, I sent a message to the supplier and awaited a call to confirm everything.
The Saturday before I moved house, I had still heard nothing. I scoured the internet for a contact number and eventually found their Facebook page.
I called the number and spoke to a man, it was immediately clear that they hadn't checked GetVan and I had to go through all of the information again with him. We agreed the collection as quoted on the job. He confirmed all was OK and they'd see me on Friday.
The day before I moved, I called Tac-removals again and spoke to the same person, to confirm that they would be with me for 0800 on the Friday as we had agreed, both on the booking and in the phone call. This was time critical as we needed to meet the estate agent in time to get the keys.
I was told everything would be fine and they'd be on time. At this point the tone in his voice made me unsure and so I called him that afternoon just to reiterate the importance. He then advised me the driver may be there at 0900 as he's been lifting boxes all day and so it depends what time he gets out of bed.
The day of the move, I spoke to Tac again as it was 1000 and no sign, after several phone calls back and forth I was told they had broken down and the AA were delivering a part. I was given a new ETA of 1100.
Time and lots more phone calls passed until at 1230 the man I had been speaking to advised me they were still waiting for the AA but asked me to leave my keys or he could drive 1 and a half hours to collect them and they'd deliver later. Not having any trust in these people, or knowledge of who they were I told them they had missed the slot and so I had to hire a van myself and move all the furniture, finally arriving at 11pm (12 hours late).
I am not sure whether these people are genuine, but I would recommend extreme caution if you have any timescales you have to work to.




tacrem1
Great service from OsborneVans,will recommend him to friends:)




osbornegary
5 Star service! I highly recommend using Kevin, will definitely be using him again!




kevinremi39
Quote for House move from LE1, Leicester
Man and van Hatfield, Hertfordshire | Courier Delivery LE1, Leicester | Removals LE1, Leicester
Moving From LE1, Leicester
Pickup date 2018-05-11
Pickup time Anytime
Delivery To Hatfield, Hertfordshire
Delivery date 2018-05-11
Delivery time Anytime
Item details
Type: Moving Home
Bedrooms
Kingsize Bed x2
Bedside Tables x4
Lamps & Shades x2
Living Room
Sofa - 2 seater x1
Sofa - 3 seater x1
Coffee table - small x1
Lamps & Shades x1
TV - over 42 inch x1
TV Unit x1
Book Case - small x3
Bench x1
Artwork x2
Dining Room
Side Board x1
Kitchen
Electrical Goods x1
Microwave x1
Bin x1
Garden, Shed & Garage
Garden table x1
Chairs x2
Boxes & Other
Extra large boxes x3
Large boxes x6
Medium boxes x8
Small boxes x8
Large Bags x2
Small Bags x8
Artwork x4
Bids
Displaying 1 - 7 of 7 bids