Cancelled my booking after a couple of days because other bookings cancelled on him and said he couldn't now do it - Understandable but I lost an order




flori12
I confirmed and paid my deposit through GetVan, I sent a message to the supplier and awaited a call to confirm everything.
The Saturday before I moved house, I had still heard nothing. I scoured the internet for a contact number and eventually found their Facebook page.
I called the number and spoke to a man, it was immediately clear that they hadn't checked GetVan and I had to go through all of the information again with him. We agreed the collection as quoted on the job. He confirmed all was OK and they'd see me on Friday.
The day before I moved, I called Tac-removals again and spoke to the same person, to confirm that they would be with me for 0800 on the Friday as we had agreed, both on the booking and in the phone call. This was time critical as we needed to meet the estate agent in time to get the keys.
I was told everything would be fine and they'd be on time. At this point the tone in his voice made me unsure and so I called him that afternoon just to reiterate the importance. He then advised me the driver may be there at 0900 as he's been lifting boxes all day and so it depends what time he gets out of bed.
The day of the move, I spoke to Tac again as it was 1000 and no sign, after several phone calls back and forth I was told they had broken down and the AA were delivering a part. I was given a new ETA of 1100.
Time and lots more phone calls passed until at 1230 the man I had been speaking to advised me they were still waiting for the AA but asked me to leave my keys or he could drive 1 and a half hours to collect them and they'd deliver later. Not having any trust in these people, or knowledge of who they were I told them they had missed the slot and so I had to hire a van myself and move all the furniture, finally arriving at 11pm (12 hours late).
I am not sure whether these people are genuine, but I would recommend extreme caution if you have any timescales you have to work to.




tacrem1
Good communication. Very friendly. Incredibly efficient. Would certainly recommend.




ac-trans
Perfect delivery, good communication via times of pick up and delivery. Item was well looked after during the delivery. Would highly recommend.




furnituretradinguk
Quote for Four 28inch baggages
One 20inch baggage
One Violin
Two Backpack from RG1 6LZ, Minster
Man and van Nottingham | Courier Delivery RG1 6LZ, Minster | Removals RG1 6LZ, Minster
Moving From RG1 6LZ, Minster
Pickup date 2021-07-24
Pickup time 8am - 12pm
Delivery To Nottingham
Delivery date 2021-07-24
Delivery time 8am - 12pm
Item details
Type: Vehicle Transportation
How would you like your vehicle moved?Transported
Bids
Displaying 1 - 7 of 7 bids