Cancelled my booking after a couple of days because other bookings cancelled on him and said he couldn't now do it - Understandable but I lost an order
flori12
flori12
I confirmed and paid my deposit through GetVan, I sent a message to the supplier and awaited a call to confirm everything.
The Saturday before I moved house, I had still heard nothing. I scoured the internet for a contact number and eventually found their Facebook page.
I called the number and spoke to a man, it was immediately clear that they hadn't checked GetVan and I had to go through all of the information again with him. We agreed the collection as quoted on the job. He confirmed all was OK and they'd see me on Friday.
The day before I moved, I called Tac-removals again and spoke to the same person, to confirm that they would be with me for 0800 on the Friday as we had agreed, both on the booking and in the phone call. This was time critical as we needed to meet the estate agent in time to get the keys.
I was told everything would be fine and they'd be on time. At this point the tone in his voice made me unsure and so I called him that afternoon just to reiterate the importance. He then advised me the driver may be there at 0900 as he's been lifting boxes all day and so it depends what time he gets out of bed.
The day of the move, I spoke to Tac again as it was 1000 and no sign, after several phone calls back and forth I was told they had broken down and the AA were delivering a part. I was given a new ETA of 1100.
Time and lots more phone calls passed until at 1230 the man I had been speaking to advised me they were still waiting for the AA but asked me to leave my keys or he could drive 1 and a half hours to collect them and they'd deliver later. Not having any trust in these people, or knowledge of who they were I told them they had missed the slot and so I had to hire a van myself and move all the furniture, finally arriving at 11pm (12 hours late).
I am not sure whether these people are genuine, but I would recommend extreme caution if you have any timescales you have to work to.
tacrem1
tacrem1
The removal guy showed up with a full van that had not been packed properly and was really unprofessional. He said that he would come back the next day with an empty van for us but seeing everything already thrown in the back, I didn't trust having anything transported by him as everything would definitely be broken. Nothing was tied down and secured properly. He also showed up extremely late.
nosouvan
nosouvan
Very polite but ultimately did not provide any service at all and strung me along for almost 2 full weeks, insisting each time that they would be in contact later the same day with either a delivery date or a cancellation. They never once called back and demonstrably avoided many attempts to contact them - for example not answering calls or messages from my number but promptly answering the phone when I used other numbers.
woodman
woodman
The driver is grumpy and very abusive. He kept complaining about boxes being heavy and only unloaded them off his van and refused to take them through my door, claiming this is what all other companies do. That is fine if it is true.
However, ridiculous thing happened when he was leaving. It was a very poor customer service and I said that I will leave online feedback to reflect the service received, at that moment, he started abusing me in the following words "you are a ****** piece of *****, you ***** idiot". How could you treat a customer like that? It is my right to leave feedback and tell other customers what I have suffered. On no occasion, people can be abused like this!
If you consider moving stuff in future, please please do not use Tony Johnson. If this grumpy man somehow gets unhappy, he will simply abuse like he has done to me. We, as customer, pay for services, not for being abused.
johnson8
johnson8
Quote for childs electric wheelchair from B13, Billesley
Man and van N6 4NR, Highgate | Courier Delivery B13, Billesley | Removals B13, Billesley
User mandy_1427
Moving From B13, Billesley
Pickup date Flexible
Pickup time Flexible
Delivery To N6 4NR, Highgate
Delivery date Flexible
Delivery time Flexible
Distance 116.00 mi
Time 2h 08mins
Item details
Type: Furniture & General Items
Item 1: Koala Permobil Electric Wheelchair, tail gate needed on van
Dimensions: 110cm x 70cm x 90cm (height x width x length - approx)
Weight: 80kg
Bids
| Bidder | Amount | When | Expires | ||
 |
teslacouriers (0)
 
|
£100.00 | 9th Nov 2017 | ||
|
safcrudd (9)
|
£112.00 | 18th Oct 2017 | ||
